Shipping Policy
Shipping
Order processing times are separate from the shipping times you see at checkout. When you make an order, you want your gear as quickly as possible and we do our best to make that happen! We ship orders Monday - Friday. Orders placed before 11 am MST are shipped same-day. Orders placed after 11 am typically ship the next business day (excluding weekends and holidays) after receiving your order confirmation email. We ship our products directly to you from our warehouse in Idaho.
A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
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There may be unforeseen potential delays due to a high volume of orders or postal service problems that are outside of our control.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout (for a more personalized experience, website users may change the currency displayed on our website via a drop down selection in our menu).
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We offer free domestic shipping for orders over $30 USD. We offer a flat-rate shipping option for international orders for $11.99 USD. There are multiple expedited shipping options available for domestic orders and international orders that can be seen at checkout.
International Shipping
We offer international shipping to all countries. Shipping charges for your order will be calculated and displayed at checkout. We offer a flat-rate shipping option for international orders for $11.99 USD. There are multiple expedited shipping options available for international orders that can be seen at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Syphon is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
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If you haven’t received your order within the specified amount of business days your shipping option displayed after receiving your shipping confirmation email, please contact us at support@syphonsound.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If you are shipping to a P.O. Box, be sure to select a shipping service that is compatible. If you have questions about which shipping services are compatible with P.O. Boxes please contact us at support@syphonsound.com. Shipping to a P.O. Box with a shipping service that is not compatible with a P.O. Box may result in a delayed shipment.
NOTE: The international shipping service titled "UPS Mail" is compatible with P.O. Boxes.
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LOST OR STOLEN PACKAGES
We utilize tracking systems and delivery confirmation to ensure package accountability. Packages marked as "delivered" in the tracking system are considered successfully delivered by Syphon. Syphon assumes no liability for packages that have been marked as "delivered" but are subsequently lost or stolen. Customers understand and acknowledge that once a package is marked as "delivered," it is the customer's responsibility to ensure the safety and security of the package.
Customers are advised to provide accurate and secure delivery addresses to minimize the risk of package loss or theft. It is the customer's responsibility to monitor the tracking information provided by Syphon and promptly report any discrepancies or concerns. Customers are encouraged to take appropriate precautions to safeguard their packages, such as choosing a shipping option that requires a signature confirmation or providing delivery instructions to the carrier.
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Syphon will provide reasonable assistance to customers who experience lost or stolen packages, even after they have been marked as "delivered." This assistance may include contacting the carrier, initiating an investigation, or providing relevant documentation to support the customer's claim. However, the outcome of any investigation or claim is subject to the policies and procedures of the carrier, and Syphon cannot guarantee a successful resolution.
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Refunds, returns, and exchanges
We accept returns up to 30 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email us as soon as possible at support@syphonsound.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please review our refund policy for more in depth information regarding refunds, returns, and exchanges.