Syphon SoundPro (Preorder)

We understand that things happen, so if you aren’t satisfied with your order, we offer returns within 30 days of when your purchase was made (For preorders, this window starts when your product has shipped). We’ll authorize a return for any items that have not been damaged, contain no missing parts, and have the original packaging still intact. Customers are responsible to pay for return postage at their expense. If upon you receiving your order, items have been damaged during shipping and/or are defective, Syphon will authorize a replacement or exchange at our expense. NOTE: Although it’s uncommon, for international orders Customs and Duties may be charged upon delivery. Syphon is not responsible for these.

When you make an order, you want your gear as quickly as possible and we do our best to make that happen! We ship orders Monday - Friday. Orders placed before 2:00 pm MST are shipped same-day. We ship our products directly to you from our warehouse in Idaho. A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Your pre-order reserves your spot at the top of the list for when we start shipping product, which we hope to start doing in May 2021! In an effort to be as transparent as possible, please keep in mind that we're doing something that has never been done before. We've built the thinnest, loudest, best sounding speakers in the industry, and created a bluetooth system with them that is durable enough for the world's harshest conditions, using the latest bluetooth technology and an innovative control function/microphone setup. We've built prototypes and have manufacturing systems in place, but we've been doing this long enough to know that sometimes things come up in the manufacturing process that are unexpected that may change ship times. We've done our best to account for these in our estimated ship dates, but keep in mind our estimated ship date is simply our best guess, the product may arrive sooner or later than anticipated. OF COURSE, if at any time you'd like to cancel your pre-order and receive a full refund, we can do that as well, just let us know!